Support

What is a subscription?

A subscription is an account set up for an individual or school to allow access to our site and the subject materials within.

• Twig offers a number of free demo videos that anyone can view, however access to fully licensed content requires a trial or a customer subscription.
• Users choose one or more subscription packages according to the content they wish to access. All standard subscriptions are for a 12-month period. However, if required, we can offer different subscription lengths depending on customer needs. This will be at the discretion of the Twig sales team.

How do I subscribe to Twig?

There are two options available:

Contact our dedicated sales team here

or

Follow the subscription link on the website.

What is the minimum length for a Twig subscription?

For your initial purchase, we can create a specific subscription term depending on your requirements.

After your initial subscription, the minimum subscription is twelve months. Browse the Twig Catalog for more information.

Can I change or upgrade my Twig subscription?

You can change or upgrade your subscription at any point throughout your term.

Simply contact our dedicated sales team with your subscription change request.

How can I check my purchase history?

You can find your full purchase history under My Twig -> Manage Account -> Order History

How can I find out when my subscription expires?

You can find your subscription expiry date under My Twig -> Manage Account -> Package Information.

Alternatively, you can contact our support team to discuss expiry or renewal of your subscription.