Support

What are the minimum system requirements to play Twig films?

Operating Systems:

• Windows XP or later
• Mac OSX 10.6 or later

Browsers:

• Internet Explorer 8 or later
• Safari (latest two versions)
• Google Chrome (latest two versions)
• Firefox (latest two versions)

Flash plug-in:

• Adobe Flash 10.2 or later

Do I need to install software on my device to view the films?

Twig uses an embedded video player, which uses HTML5 Video with a fallback to an Adobe Flash player if HTML 5 video is not supported in your browser.  The player supports all the most recent web browsers as listed in the system requirements section. If you are viewing Twig's films on an iOS device such as an iPad, Flash Player is not required.

How do I get & install Adobe Flash Player?

Go to http://get.adobe.com/flashplayer, download the latest version and follow the installation instructions. 

Is my internet connection fast enough to watch Twig films?

Twig films can be streamed directly to your device at three different rates – 400/800/1400 Kbit/sec. So at 800Kbit/sec, you will need at least 0.1MByte/sec bandwidth for smooth running. However, if your broadband connection runs slowly due to high contention, then this will affect the streaming of the videos and loading of pages. You can check your Internet connection speed by using the following links:

• pingtest.net
• speedtest.net

Can Twig integrate with my school's VLE?

Many schools are using learning management systems (LMSs) or virtual learning environments (VLEs) to create an integrated management, reporting and learning environment for their students. Twig can discuss with you how to integrate our content into your system.

If you have taken a trial or subscription and have requested our URL authentication, a link will be provided to attach to your school VLE that will allow an instant login to the site via your subscription. This will then allow any student/teacher using the URL to access all parts of the site you have subscribed to. Please contact us to find out more.

How can I ensure that I am seeing the latest version of the Twig site?

Twig is regularly updated with new content, but sometimes computers will store an older version of the site. To make sure you have the latest films and information, it is a good idea to activate a "force refresh" of your browser. You can do this by using the following keyboard shortcuts:

• Microsoft Internet Explorer 8 or 9
  On a PC: Ctrl-F5
  On a Mac: Cmd-R
• Mozilla Firefox
  On a PC: Ctrl-Alt-R 
  On a Mac: Cmd-Shift-R
• Google Chrome
  On a PC: Ctrl-R 
  On a Mac: Cmd-R
• Safari
  On a PC: Ctrl-R 
  On a Mac: Ctrl-Alt-E

Can I view Twig films on devices that do not support Adobe Flash?

Twig films can be viewed on mobile devices that do not support Flash. These devices include the iPad and iPhone and most new Android mobile devices.

Can I use Twig on my hand-held device?

The Twig site supports hand-held devices including the iPad, iPhone (iOS 6 and up) and Android mobile devices (version 2.3 and up).

Watching films on your hand held device

To watch Twig films on your mobile device either Flash (version 10.1 and above) or a browser that supports HTML5 video is required.

The mind-map and learning material questions on hand-held devices

The mind-map and learning material questions are currently only available on devices that support Flash. For devices that do not support Flash, an alternative list view allows you to browse content on the site.

Downloading files on mobile devices

Some hand-held devices cannot download and store files from the web. For example, zip files cannot be stored on any iOS device. All contents within the zip file, however, are available to view on hand-held devices.